Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unused, in its original condition and packaging, with any tags attached. You will also need proof of purchase.

How to start a return Contact us at hello@crispkit.shop before sending anything back. For most issues — damaged items, wrong product received, or items not as described — we will resolve with a full refund or replacement without requiring you to return the item. If a physical return is required, we will provide the return address and further instructions at that time. Items sent back without prior authorisation will not be accepted.

Damages and issues Inspect your order upon arrival and contact us immediately at hello@crispkit.shop if your item is defective, damaged, or incorrect. We will make it right.

Non-returnable items We cannot accept returns on parchment liner packs that have been opened, personalised items, sale items, or gift cards.

Exchanges To exchange an item, return the original and place a new order once your return is accepted.

European Union customers If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused and in original packaging with proof of purchase.

Refunds Once your return is approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval without a refund, contact us at hello@crispkit.shop.